Change-of-mind returns
Refunds or returns are not provided for change of mind. Floor stock, clearance stock, custom orders and special orders are sold as agreed and are not refundable for change of mind.
Cancellations and deposits
- All deposits are non-refundable once the order is confirmed.
- Confirmed orders cannot be cancelled.
- Where a furniture cancellation option applies, the published checkout summary specifies a 20% cancellation fee or a 12-month store credit.
- Where a home décor cancellation option applies, the published checkout summary specifies a 20% cancellation fee with no store credit.
- Custom and special orders are non-refundable.
Damage, shortages and other issues
Any damage, shortage or issue must be reported within 48 hours of delivery or collection. Please provide proof of purchase and photos where relevant when contacting the team.
This 48-hour reporting requirement is not presented as a general return window. Contact Queen Style Furniture before sending or bringing an item back so the issue and the applicable order terms can be reviewed.
Consumer rights
These store terms operate alongside rights available under Australian Consumer Law.
Last updated 31 July 2026.